Complaints Procedure

Making a complaint

Tayforth Properties is registered with Letting Agent Scotland and our number is: LARN1903052. We aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place for lettings.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers’ satisfaction at Director level.

Stage One – Partner and Director, Vici Ramsay

Complaints should, in the first instance, be directed to the Director Vici Ramsay. Vici will endeavour to liaise with you quickly and resolve your complaint immediately, no later than five working days from first notification. Vici can be contacted on or 07528810057 or you can also write to the following address:

Tayforth Properties
6 GL Panmure Street

Stage Two – Senior Partner and Director, Jill Edwards

Should Vici Ramsay not be able to resolve your complaint to your satisfaction, you can refer the matter to Jill Edwards who is the senior Partner and Director. Jill can be contacted at or 07855251237 you can also write to her as per the address above.

Stage Three –  First Tier Tribunal Scotland.

If you feel your complaint has not been resolved to your satisfaction then you can contact the First Tier Tribunal.  The website address is    

You can write to the First Tier Tribunal Scotland at the following address:

Housing and Property Chamber
First-tier Tribunal for Scotland
Glasgow Tribunals Centre
20 York Street
G2 8GT

Telephone: 0141 302 5900